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Shipping & Delivery Policy

At GCP India, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines the terms and conditions related to the processing, shipment, and delivery of products purchased through our website.

By placing an order with us, you agree to the terms outlined below.

Order Processing

• All orders are processed after successful payment confirmation.

• Orders are typically processed within 1–3 business days.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• During peak seasons, promotional campaigns, or unforeseen circumstances, processing times may be slightly extended.

Once your order has been processed and dispatched, you will receive a shipping confirmation via email, SMS, or WhatsApp (where applicable).

Delivery Coverage

We currently deliver across most locations in India through trusted courier and logistics partners.

Delivery availability may vary based on:

• Serviceability of the destination PIN code.

• Courier partner coverage.

• Government regulations or local restrictions.

For remote or rural locations, delivery timelines may be longer than standard estimates.

Estimated Delivery Time

The estimated delivery timeline begins after the order has been dispatched.

Location TypeEstimated Delivery Time

Metro Cities3 – 5 Business Days

Tier 2 & Tier 3 Cities5 – 7 Business Days

Remote Areas7 – 10 Business Days

Please note that these timelines are estimates and may vary depending on logistics conditions.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout.

• Promotional free shipping offers may be available on selected products or order values.

• Additional charges may apply for certain remote or special delivery locations.

The final shipping cost will be shown before payment confirmation.

Order Tracking

Once your order is shipped, you will receive:

• Tracking Number

• Courier Partner Details

• Shipment Tracking Link (if available)

Customers can track their orders using the provided tracking information.

Delivery Attempts

Our delivery partners may make multiple delivery attempts.

If delivery cannot be completed due to:

• Incorrect address.

• Unreachable customer.

• Refusal to accept delivery.

The shipment may be returned to us, and re-shipping charges may apply.

Address Accuracy

Customers are responsible for providing accurate shipping information, including:

• Full Name

• Complete Address

• Landmark

• PIN Code

• Contact Number

GCP India shall not be responsible for delays or delivery failures resulting from incorrect or incomplete address details provided by the customer.

Delayed Deliveries

While we strive to ensure timely delivery, delays may occur due to factors beyond our control, including:

• Adverse weather conditions.

• Natural disasters.

• Public holidays.

• Transportation disruptions.

• Government restrictions.

• Courier network issues.

• Force majeure events.

In such cases, we will make reasonable efforts to keep customers informed.

Damaged or Tampered Packages

If you receive a package that appears damaged, opened, or tampered with:

1. Do not accept the package if possible.

2. Take photographs of the package.

3. Contact our customer support team immediately.

4. Report the issue within 48 hours of delivery.

Claims submitted after this period may not be eligible for review.

Lost Shipments

If your tracking information shows delivery but you have not received the package, please contact us within 3 business days.

We will coordinate with the courier partner to investigate the issue and provide an appropriate resolution.

International Shipping

Currently, GCP India primarily serves customers within India.

For international shipping enquiries, customers may contact our support team to check availability and shipping options.

Shipping Restrictions

Certain products may have shipping restrictions based on:

• Delivery location.

• Regulatory requirements.

• Product category.

• Courier service limitations.

In such cases, customers will be informed before order confirmation whenever possible.

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